Return & Refund Policy

1. Eligibility for Returns

We accept returns within 7 days of delivery if:

  • The item is unused and in original packaging
  • The item is damaged or defective upon arrival

2. Non-Returnable Items

  • Opened or used wellness/health products
  • Items marked as non-refundable

3. Refund Process

  • Once we receive and inspect the returned item, we will notify you
  • Approved refunds will be processed to your original payment method within 5–10 business days

4. Damaged or Incorrect Items

If you receive a damaged or incorrect product, contact us within 48 hours at:
📧 info@duowell.store
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5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective

6. Order Cancellation

Orders can be canceled within 12 hours of placing the order.

7. Chargebacks

Before initiating a chargeback, please contact us. We are committed to resolving issues quickly.

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